Refund Policy

At RM Technologies, we are committed to delivering high-quality technology services. We understand that circumstances may arise requiring cancellation or refund. This policy outlines our refund and cancellation procedures.

1. Refund Eligibility

Scenario	Refund	Timeline
Cancellation before project starts	100% refund of advance	Within 7 business days
Cancellation after kickoff but before 25% completion	50% refund of advance	Within 14 business days
Cancellation after 25% completion	No refund — pay for work completed	Invoice within 7 days
Service not delivered as per SOW	Partial/Full refund after review	Within 21 business days
Dedicated team / T&M engagement	No refund — billed monthly for work done	Standard billing cycle

2. How to Request a Refund

• Email accounts@rmtechnologies.in with subject "Refund Request"
• Include your project name/ID, invoice number, and reason for refund
• Our team will acknowledge within 48 hours
• Refund decision communicated within 7 business days

3. Non-Refundable Items

• Third-party software licenses or subscriptions purchased on your behalf
• Cloud infrastructure costs (AWS, Azure, etc.) already incurred
• Domain registrations and SSL certificates
• Consulting hours already delivered
• Completed and approved milestone deliverables

4. Dispute Resolution

If you disagree with a refund decision, you may escalate to our management team by emailing info@rmtechnologies.in. We commit to resolving all disputes amicably within 30 days. If unresolved, disputes will be handled per the Terms & Conditions.

5. Refund Method

Refunds will be processed via the original payment method (bank transfer, UPI, etc.) within the timelines specified above.

6. Contact